Daniel S (5/25/2022, 4:21:19 PM): Thank you for contacting WebPT. I am Daniel, hope you are doing fine today. What can I help you with in WebPT? linda (5/25/2022, 4:21:38 PM): hi Daniel we have had some issues this week with webpt linda (5/25/2022, 4:22:16 PM): This particular problem is very concerning because we are missing billing linda (5/25/2022, 4:22:25 PM): Denton Clinic is the example linda (5/25/2022, 4:22:34 PM): https://app.webpt.com/patientChart.php?ID=34060083 linda (5/25/2022, 4:23:01 PM): https://app.webpt.com/patientChart.php?ID=33923747 linda (5/25/2022, 4:23:31 PM): these two should have billed for dos 5/24 yet they are not showing at all on the claims feed report Daniel S (5/25/2022, 4:24:35 PM): I will be glad to assist you today. If I understand you correctly, the billed notes are not showing on the claim feed report, am I correct? linda (5/25/2022, 4:25:36 PM): yes and none of the charges crossed into our billing system so they are somewhere in the abyss Daniel S (5/25/2022, 4:26:31 PM): Thank you for your confirmation. I will surely assist you with it. Daniel S (5/25/2022, 4:26:35 PM): I am sorry for the inconvenience caused to you. Daniel S (5/25/2022, 4:26:40 PM): Please give me some time while I log in to your account. linda (5/25/2022, 4:27:40 PM): https://app.webpt.com/patientChart.php?ID=32429022 this one was an addendum from the 23rd done today that didn't show on the report either according to the clinic but i didnt double check this one linda (5/25/2022, 4:27:55 PM): ok sure thanks for checking Daniel S (5/25/2022, 4:28:13 PM): Thank you for sharing it. Daniel S (5/25/2022, 4:31:28 PM): Thank you for your patience. Daniel S (5/25/2022, 4:31:35 PM): This is a known issues. linda (5/25/2022, 4:31:36 PM): of course Daniel S (5/25/2022, 4:32:18 PM): You can add an Addendum to the note in question and choose to Finalize & Rebill. This will send a new financial transmission and should show up on the CFR. linda (5/25/2022, 4:34:13 PM): THAT is not my concern. My CONCERN is that i am missing biling. We have 12 clinics billing through WebPT that have all noticed issues this week with WebPT either going down or not scanning properly etc. How do I know that we aren't missing more billing? Daniel S (5/25/2022, 4:36:38 PM): Those billed note are not showing in the claim feed report. linda (5/25/2022, 4:36:42 PM): Isnt there a report that clearly compares the Schedule VS Claims Feed VS Missed Note and can see that a Note is present but nothing went across the Claims Feed?? Can you submit this request to an Escalated team or as a requested feature for future issue? Daniel S (5/25/2022, 4:36:50 PM): You will have to add an addendum to those notes. linda (5/25/2022, 4:38:09 PM): I do realize to the issue with these three patients an addendum has to happen but we need a tool to catch these easily Daniel S (5/25/2022, 4:38:31 PM): Ok. Daniel S (5/25/2022, 4:38:36 PM): Please give me some time. linda (5/25/2022, 4:38:41 PM): ok sure Daniel S (5/25/2022, 4:41:47 PM): Thank you for your patience. linda (5/25/2022, 4:42:49 PM): of course Daniel S (5/25/2022, 4:42:57 PM): We would inform our team via the ticket that the request was submitted and you also provide the same suggestions here: https://ideas.webpt.com/ linda (5/25/2022, 4:44:12 PM): ok please do and i will go there as well plus I have another issue too Daniel S (5/25/2022, 4:44:28 PM): Yes. linda (5/25/2022, 4:45:53 PM): for pt 139640 todays visit was #10 but it only shows 9 ??\ linda (5/25/2022, 4:46:27 PM): thats his MNR or ALT Id # linda (5/25/2022, 4:47:21 PM): . Daniel S (5/25/2022, 4:47:39 PM): Please give me some time while I review it. linda (5/25/2022, 4:48:46 PM): https://app.webpt.com/patientChart.php?ID=33636405 linda (5/25/2022, 4:48:55 PM): there it is :) Daniel S (5/25/2022, 4:49:21 PM): Please refresh the patient chart as I have resolved visit count issue. linda (5/25/2022, 4:50:49 PM): ok why did that happen? Daniel S (5/25/2022, 4:51:17 PM): There might be an error while creating the note. Daniel S (5/25/2022, 4:51:23 PM): I have resolved it from the backend. linda (5/25/2022, 4:51:50 PM): ok thx for your help Daniel S (5/25/2022, 4:52:07 PM): You are Welcome, Is there anything else that I can help with today? linda (5/25/2022, 4:53:43 PM): ok so were you able to submit the other part for me as well? Daniel S (5/25/2022, 4:54:19 PM): Yes. linda (5/25/2022, 4:54:42 PM): ok will i receive any follow up from that submission? Daniel S (5/25/2022, 4:57:23 PM): No, but your suggestion will be taken forward on a high priority if this feature when released in the roadmap and you will be informed via the news & update section. linda (5/25/2022, 4:58:13 PM): Can you tell me who my representative is or advocate? Daniel S (5/25/2022, 4:59:16 PM): Please give me some time. linda (5/25/2022, 4:59:26 PM): ok sure Daniel S (5/25/2022, 5:00:53 PM): Thank you for your patience. Daniel S (5/25/2022, 5:00:57 PM): Kendall Snow Daniel S (5/25/2022, 5:01:19 PM): She is the account manager of this WebPT account. linda (5/25/2022, 5:01:30 PM): ok thank you and thx for your assistance Daniel S (5/25/2022, 5:01:57 PM): You are Most Welcome, Thank you so much for contacting WebPT, I appreciate your time Have a blessed day ahead.