WebPT Ideas and Discovery

When a ticket is opened for WEBPT support the user has no access to review the progress or the status of the ticket. Most software companies have a portal to give the user the access to check on the status of their ticket. In my case I wanted to find the details of the ticket (in this example a patient was not displaying correctly in a report) and I am unable to find out which patient this was since the ticket had been opened for 10 weeks and I really don't remember who it was to confirm the problem has been resolved and the patient is now displaying correctly in the report.