WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

Give the user the ability to access their support team.

When a ticket is opened for WEBPT support the user has no access to review the progress or the status of the ticket. Most software companies have a portal to give the user the access to check on the status of their ticket. In my case I wanted to find the details of the ticket (in this example a patient was not displaying correctly in a report) and I am unable to find out which patient this was since the ticket had been opened for 10 weeks and I really don't remember who it was to confirm the problem has been resolved and the patient is now displaying correctly in the report.

  • Guest
  • Feb 18 2021
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  • Guest commented
    6 Mar, 2021 07:33pm

    Thank you for your feedback! I will pass this along to our support team leaders.

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