Currently, 'Payment on Account'-type payments, credit card payment refunds, and credit card payment reversals do not appear on the Payment Log or Patient Payments reports in Analytics. As a user, I would like to see these items included to ensure a complete dataset is available.
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Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.