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When you look up a patient to schedule it defaults to the alphabetically first case ( if they have more than one case) even if it has been discharged. This allows the patient to be checked in in the old case and then a missing note is created because the note is created in the active case vs the discharged case creating an error and a lot of extra work. You should not be able to schedule a discharged or inactive case without an extra step to make sure that is what you want to do. We have used other EMRs and never had anything like this occur.
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Hello, and thanks for your feedback! Preventing the scheduling of inactive/discharged cases without a confirmation is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.
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Very difficult not having this feature to schedule inactive/discharged cases. This seems like it would be a simple update to prompt a choice to use a discharged case or not. Do we need to add an 'idea' for this?
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