WebPT Ideas and Discovery

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patient search by phone number

We do not have a call center at this time. Some times there is only one front office person and we miss a call. It would be helpful if we could search for patients by phone number to look up who it was that called.

  • Guest
  • Jan 27 2021
  • Planned
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  • Guest commented
    30 Nov, 2023 08:35pm

    This would be SO helpful! Also, if you have someone calling to say theyre getting appt reminders but aren't a pt (due to someone elses phone number being input incorrectly) we could search by phone number to fix the problem!

  • Guest commented
    22 Jul, 2023 03:02pm

    I second this idea. Phone number search is incredibly helpful. Otherwise its a blind phone call back for the front office or therapist calling. "Hi we just missed a call from this number" instead of being able to pull up their info before the return phone call and review all communications on their chart to be ready to help and starting the convo "Hello Sally, we missed your call how can we help?"

  • Guest commented
    12 Apr, 2023 07:33pm

    Absolutely would love this feature

  • Guest commented
    16 Jan, 2023 07:26pm

    This feature would be INCREDIBLY useful! Sometimes patients will leave a message and forget to leave their name as well and we want to know who it was that called

  • Guest commented
    15 Dec, 2021 11:12pm

    Any idea when this might be a usable feature? A lot of times, especially with people wearing masks, it can be difficult to understand a patient spelling their name so being able to do a patient search by phone number would cut down on the work of entering a patient only to find it is a duplicate because the name was misspelled. Thank you.

  • Guest commented
    29 Oct, 2021 01:25pm

    Kind regards,

    Connie Gibson
    Practice Manager
    Breckenridge Physical Therapy
    970-485-3421 Ph
    970-453-1960 Fax

  • Guest commented
    29 Jun, 2021 01:40pm

    It would be helpful to be able to search by all patient fields; sometimes you remember something random about a patient other than their name.

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