WebPT Ideas and Discovery

Subject: Request for Phone Number Search Functionality

As a front desk patient coordinator, the ability to search by phone number is essential to my role. After reviewing the comments since 2021, it’s clear that many of us share the significant impact of not having this functionality available.

In my experience, I have not used a system that lacked this capability, as it is a crucial tool for efficient patient management. Please prioritize getting this function operational as soon as possible.

Thank you for your attention to this matter.

It would be great if we could search a patient by any demo info.... Anthem has sent us multiple letters in the mail stating claims can't be processed for members until 30 days after Medicare remittance date..... and the ONLY patient indentifier on the letter is an Anthem member ID number... No patient name, no DOB, just the member ID.... I have absolutely no idea how I'm supposed to find these patients so we can re-bill. UGH

This would be very helpful. I see that it was planned in 2021, is there an eta to implement?

Yes, when will this implemented? Being the only person at the front desk of our office it would incredibly helpful to search a missed call. Right now I have to search by pulling a patient list, downloading it to excel for a search of the phone number. That takes time and a quick search in WebPT would be a much better solution.

I would like this option, I go to our billing system now if I need to find out who the person is that called. They have that option in practice suite

This would be incredibly helpful!

I see that it is planned, it dates back to 2021. How long does it take to program this?

This would be SO helpful! Also, if you have someone calling to say theyre getting appt reminders but aren't a pt (due to someone elses phone number being input incorrectly) we could search by phone number to fix the problem!

I second this idea. Phone number search is incredibly helpful. Otherwise its a blind phone call back for the front office or therapist calling. "Hi we just missed a call from this number" instead of being able to pull up their info before the return phone call and review all communications on their chart to be ready to help and starting the convo "Hello Sally, we missed your call how can we help?"

Absolutely would love this feature

This feature would be INCREDIBLY useful! Sometimes patients will leave a message and forget to leave their name as well and we want to know who it was that called

Any idea when this might be a usable feature? A lot of times, especially with people wearing masks, it can be difficult to understand a patient spelling their name so being able to do a patient search by phone number would cut down on the work of entering a patient only to find it is a duplicate because the name was misspelled. Thank you.

YAYAYAYAYAYAYAYYAYAYA!!!
Kind regards,

Connie Gibson
Practice Manager
Breckenridge Physical Therapy
970-485-3421 Ph
970-453-1960 Fax

It would be helpful to be able to search by all patient fields; sometimes you remember something random about a patient other than their name.