WebPT Ideas and Discovery

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Add a "Do Not Reply" to text appointment reminders

I have patients that reply to our text reminders if they want to cancel. We obviously do not get the message and call them after they do not show for their appointment. Since I can't customize the text I am asking that WebPT add this to the text reminders

  • Guest
  • Sep 7 2021
  • Future Consideration
  • Sep 9, 2021

    Admin response

    Hello, and thanks for your suggestion! Adding a "Do not reply" message on appointment reminders is not immediately planned, but we may consider it in the future. As an alternative to "Do not reply", would you actually want the messages to be "two-way", so that the patient could confirm or cancel the appointment?

    Either way, we’ll make sure to let you know if these features are delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

  • Attach files
  • Guest commented
    13 Feb 07:35pm

    As a temporary work around, I added (DO NOT REPLY-CALL US) after our name. It isn't perfect, but the all Caps gets their attention.

  • Guest commented
    17 Jan 07:28pm

    We need this option ASAP. We continue to have no-shows because patients believe they have already submitted their cancellation. When multiplied by our 16 clinics, this is having a major impact on productivity and financials. This is a basic best practice of text message communications from a business and needs to be implemented ASAP.

  • Guest commented
    2 Dec, 2022 09:18pm

    It's been 15 months is there an update on adding 'Do Not Reply to this text' to the reminders or have the ability to know if a patient responded to the automated text. It would be helpful.

  • Guest commented
    29 Sep, 2022 11:13pm

    **This should be moved to the top of the list for updates** We just had a no-show because a patient was texting questions about the time. Is it technically a no-show if they're thinking they are communicating with the office? No. But it is lost revenue and a lost opportunity to have another patient come in who's in need of therapy and who's also on our wait list.

  • Guest commented
    8 Sep, 2022 01:35pm

    This is a standard best practice in text message communications from businesses and must be implemented ASAP. This is confusing for patients and can cause clinics to lose money when patients think they've canceled but the message hasn't gone through.

  • Guest commented
    8 Jul, 2022 01:03pm

    This is a must as many patients utilize text messaging more than ever and we are losing revenue due to patients not showing up only to learn that they replied to the automated text message reminders. This should be HIGH priority for all clinics. As for adding a feature to press 1 to confirm or 2 to cancel as an example would be useful as well but first let's make sure patients know it is a "do not reply" message.

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