I have patients that reply to our text reminders if they want to cancel. We obviously do not get the message and call them after they do not show for their appointment. Since I can't customize the text I am asking that WebPT add this to the text reminders
Hello, and thanks for your suggestion! Adding a "Do not reply" message on appointment reminders is not immediately planned, but we may consider it in the future. As an alternative to "Do not reply", would you actually want the messages to be "two-way", so that the patient could confirm or cancel the appointment?
Either way, we’ll make sure to let you know if these features are delivered.
In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using email@example.com.
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