You have a nickname/preferred name field in the EMR software (WebPT), so it only makes sense this would carry over to Reach. We would like to address patients in the name they would prefer to be called when sending automated content, so the nickname field NEEDS to be an option for a dynamic variable in Reach.
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Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.