This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)
This new update making it so you must create insurances in web pt to come over to thera bill now instead of being able to edit the insurance in an individual's account is a poor choice. I feel this is just opening ourselves up for more mistakes where as before, I was free to make the changes I needed to individual insurances within a patient's account by "creating a new insurances" with what ever differences there may have been ( phone number, zip code, address ). This is a big problem for us and another negative aspect of a system that has already been riddled with issues. Please advise as to our options moving forward. Adding an insurance into web pt to carry over into therabill has taken over 30 minutes in the past and even then it doesn't always carry over correctly. I think this is a terrible choice and that this needs to be reviewed and at least give us the option to back out of this update as all it does is cause more problems for us.
Guest
Hello, and thank you for your feedback. We apologize that the release of this feature had some unintended consequences. We are releasing a fix in the next week that will allow you to create insurance cards in Therabill again as well as edit the demographic information (zip code, address, etc.) for existing insurance cards. Thank you for your patience while these issues are resolved.
WebPT may use your submission for any purpose without obligation or restriction of any kind.
WebPT Terms and Conditions WebPT Privacy Policy
I AGREE WE SHOULD BE ABLE TO MAP THE INS COMP OURSELVESE ESPECIALLY IF WE HAVE LETS SAY CIGNA THAT GOES TO AMERICAN SPECIALTY BUT I LIKE TO SEE CIGNA ON WEBPT AND AMERICAN SPECIALTY ON THERABILL