WebPT Ideas and Discovery

When we have a patient with TWO cases, one W/C and one Private Health Ins., Therabill doesn't keep the charges linked to the correct case and ins company.  This causes the incorrect ins. company to be billed unless we look at each DOS as it is billed and INACTIVATE the ins we do not want billed so the correct one can be billed.  There is NO REASON for the charges not to stay linked to the correct CASE (DX, ref. doctor, and ins company).  We should NOT have to stop to review and then adjust the patient's file every time we submit a claim, then remember once the claim is out successfully to change the file back.  This is an opporutnity for numerous claims issues and it is also an opportunity for HIPAA violations when claims with private health information go to the incorrect ins.