Many times when I see the patient has unassigned payments and there is a balance I obviously will not manually delete the amount but this allow payments to get applied out of chronological order and not match with statements sent if a patient's payments had been mailed in for a previous date of service. We are receiving so many complaints I now delete any payments automatically applied if it is not a copay. Very time consuming and allows for more errors. Please consider making it an option to turn off the automatically application of the unassigned payments. I'd rather make my own decision if I want to apply the payments.
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