It would be a lot easier to see which payments came from primary and which have already processed through secondary so we know where to apply the patient payment. Honestly the whole entire patient payment situation is such a hassle. I can see there was a similar complaint in 2018. Why has nothing been done still? There should be a way to simply see where payments came from what is actually the patients responsibility. There should also a notification on the main screen (like the ERA notification) when there is an unapplied patient balance that can be applied.
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