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The aging history on the client statements really need to be calculated based on the patient's statement history, not the overall invoice history. As I'm sure you may understand, it's incredibly concerning and frustrating for the client to receive a statement that says their balance is old when it is actually their first statement (we are encountering several upset clients of our own this month). We were unaware of this prior to sending statements. It does not make sense to calculate the aging history for a client balance based on the overall aging because the time it takes their insurance to process/respond on a claim is out of the client's control. Accurately calculating this would also allow us to easily and more accurately gauge if a client is truly past due. Currently, we are forced to go one by one and check the individual statement history to determine if the client is nearing further collection action. This take a lot of our time. So for the time being, we are simply removing the aging history from the statements altogether. However, this raises additional concern because now it's not being communicated to the client at all.
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Hello, and thanks for your feedback! This functionality already exists today in the product, all you need to do is navigate to the balance statement settings and select "First Inv Date". Here’s a link to our help center that can help walk you through this functionality.