WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

straight forward rejection reason

Please use normal words to describe what the rejection was. There us a lot of time wasted trying to figure out what it is.

  • Guest
  • May 19 2022
  • Unlikely to Implement
  • May 19, 2022

    Admin response

    In order to better handle the rejections that we receive now that Availity is our main clearinghouse, we recently updated the logic to use the Claim Status Code that is included in the rejection. This code is selected by the payer/clearinghouse to describe why it was rejected. We are regularly updating our Knowledge Base to help further explain the various solutions based on that code. If the rejecting entity also sends back the free-text field, we display that information as well. These free-text messages can provide additional information. It is up to the payer/clearinghouse to send the correct code and free-text information. Therabill simply displays the information we received.

  • Attach files

WebPT may use your submission for any purpose without obligation or restriction of any kind.

    WebPT Terms and Conditions    WebPT Privacy Policy