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On the "Edit Insurance Card" screen for a client, we enter all insurance details to submit claims as a courtesy and intend for payment to go to member. We have discovered that even if the "Accept Assignment" field is set to No, if the "Signature on File" field is checked, Box 12 of the claim form is populated, and insurance will send a check to the provider.
Guest
Please reach out to Support to report any possible defects so that research can be completed. The Accept Assignment and Signature on File settings control two completely different boxes on a claim form. Have you tried setting Accept Assignment to No and unchecking the Signature on File checkbox?
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