WebPT Ideas and Discovery

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Two factor authentication

As one of the many mental health professionals that uses Therabill to protect highly sensitive client information, I need to AGAIN urge Therabill to implement two-factor authentication quickly. I recently made this request on the phone support line and was told that Therabill plans to implement this "sometime in 2025," which conveys a shocking lack of urgency. I see that I previously made this suggestion in writing here in the Ideas area of Therabill in 2021, as did another user. So it has been years that Therabill has neglected this issue. As you know, without two-factor authentication, bad actors can gain access without difficulty to any website they have obtained a password to. Two factor auth would elimanate this security risk. Given that Therabill is hipaa compliant and supposedly concerned with protecting PHI, this rather standard security measure needs to be implemented now.

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  • Feb 4 2025
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