WebPT Ideas and Discovery

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EDI Rejection screen

When in the rejection window, it is not clear that when a correction is made, you need to send back to the insurance area. It has the green "resubmit electronically" button which makes users believe the correction can be made in the edi rejection screen and then resubmitted from the same screen.

  • Guest
  • Jun 23 2025
Therabill / Billing
  • Jun 23, 2025

    Admin response

    You should be able to use the Resubmit button for most updates. If you have identified specific scenarios where the Resubmit button fails to pull the updated datapoints, please notify Support so we can investigate improvements to this functionality.

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