WebPT Ideas and Discovery

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Batch Statements - Undeliverable Emails Report

Issue: There is no indication if patient statements are being rejected/undeliverable/bounced due to invalid emails, typos, etc.

-New feature would let billers know immediately when a patient's email address is invalid so steps can be taken update the email and resend statements ASAP.

-Company would benefit from more efficient/timely AR collections turn around, instead of waiting for months for patients to pay, when the patient never even received their statements.

-Once "Batch Statements" is run, there should be an indication of which statements were delivered successfully and which failed. (Similar to Batch Insurance Invoicing) Ideally, the report can be saved via PDF or CSV so the information is not lost if the window is closed.

  • Guest
  • Jun 26 2025
  • Future Consideration
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