WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

Update Patient Statement Logic

This is the current code behind the logic that determines if a patient is included in a Statement file.

  • if 'Credit card Type' in company selected as 'ALL CC' or 'ALL NC' , the code will check the pat balance >4.99 OR ins balance > 0, in either case code will generate the statement.

  • For the second scenario, where 'Credit card Type' in company selected as 'CC' or 'NC' , code will check for pat balance >4.99 and also check for ins balance >=0 and if both the conditions met only then statement get generated.


However, if a patient has a balance of >=$5.00 and Insurance Balance <$0.00 = Credit, a Statement is NOT generated. From Pivot's standpoint and I would assume this would be correct too, a statement should be generated whether or not there's an insurance credit/balance, assuming the patient has a balance greater than $4.99. *Not sure if this scenario should apply to "All CC/NC" or "CC/NC", I would assume CC/NC.


You can reference D-10868 that was initially reported by Pivot to see why a patient wasn't included in a Statement file.

  • Guest
  • Mar 11 2022
  • Future Consideration
  • Attach files

WebPT may use your submission for any purpose without obligation or restriction of any kind.

    WebPT Terms and Conditions    WebPT Privacy Policy