WebPT Ideas and Discovery

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Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Need an ability to mark a patient as deceased/expired so that marketing campaigns do not continue to be sent to the patient's families. This creates an uncomfortable scenario for families that feel like the clinic does not care about their loved one.

  • Guest
  • Sep 1 2022
  • Future Consideration
  • Attach files
  • Guest commented
    13 Mar 09:47pm

    We just set their account to INACTIVE, then we run campaigns by active or discharged patients only.

  • Guest commented
    23 Sep, 2022 02:54pm

    Agreed! Right now I am just making a chart note and then deleting the patient's email address.

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