Add ability to set a patient status of | WebPT Ideas and Discovery

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Need an ability to mark a patient as deceased/expired so that marketing campaigns do not continue to be sent to the patient's families. This creates an uncomfortable scenario for families that feel like the clinic does not care about their loved one.

Guest
Sep 1 2022
Future Consideration

EMR / Front Office

Comments (3)

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Guest commented

26 Feb 17:36

I strongly agree with this. We had a patient that passed away before coming here and his wife was still getting NPS sent to her on multiple occastions.

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Guest commented

March 13, 2023 21:47

We just set their account to INACTIVE, then we run campaigns by active or discharged patients only.

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Guest commented

September 23, 2022 14:54

Agreed! Right now I am just making a chart note and then deleting the patient's email address.

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Add ability to set a patient status of deceased to prevent marketing outreach to be sent

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