WebPT Ideas and Discovery

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Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Need an ability to mark a patient as deceased/expired so that marketing campaigns do not continue to be sent to the patient's families. This creates an uncomfortable scenario for families that feel like the clinic does not care about their loved one.

  • Guest
  • Sep 1 2022
  • Future Consideration
  • Attach files
  • Guest commented
    March 13, 2023 21:47

    We just set their account to INACTIVE, then we run campaigns by active or discharged patients only.

  • Guest commented
    September 23, 2022 14:54

    Agreed! Right now I am just making a chart note and then deleting the patient's email address.

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