WebPT Ideas and Discovery

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Waitlist overhaul

The current waitlist feature has been having pretty significant problems lately - but, even when it is working 100% it needs improvement! In a busy clinic setting when we want to fill those last minute cancellations, or even those for the next day/week or so - we need to know which patient(s) for which therapist(s) to call ASAP & we need to know that is was done so the #2 & #3 person in the office (or #4 who is working remotely) does not also call or text the same patient. And have the ability to make narrative comments - i.e. Pt "X" is unable to take 6:30a 5/10 and can be taken off of waitlist - and then have those comments saved somewhere but have pt be gone from waitlist. I know sometimes, somehow when on any empty appointment spot an option does come up "add from waitlist" - I dont know how to consistently make that option appear so have never had the chance to try that out and click that option! For that - if there is something I am missing on my how to's please let me know how to use this function? Though, will it let me see that when Daisy Duck pops up as an option to fill this spot that Daisy only wants to see PT "Z" and can only do Wednesday from 11-1:30???

  • Guest
  • May 8 2021
  • Future Consideration
  • May 10, 2021

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know we take a look at additional enhancements to the waitlist. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

    Waitlist Knowledge Base Article

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  • Guest commented
    28 Jul, 2022 08:11pm

    I do not use the waitlist because I don't like it. I have my own system that works great.

  • Guest commented
    1 Jul, 2021 03:10pm

    Wow. An automated text that goes out to the waitlist everytime there is a cancellation would be wonderful.

  • Guest commented
    17 May, 2021 07:01pm

    Our office has attempted to utilize WebPT's waitlist but it consistently gives us problems too. Sometimes it takes our team 5 attempts to open the waitlist. We have even had times where we lost access for DAYS! That is not helpful when trying to fill holes in the schedule. When it does work, I agree with you in that it needs improvement! We have moved away from WebPT's wait list and are utilizing a google doc. Our office used to use Luma for our wait list and wait list offer needs. It would be beneficial to WebPT if they created their own service like Luma where openings could be offered via text and automatically. Save time for the admin team being on the phones.

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