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Right now when you go to run statements, you get every single patient with a balance, no matter when they received their last statement - so we are forced to only do patient statements once per month. If we could have the ability to run statements for only those patients who haven't received one in 28 days (or whatever timeframe we choose), then we could manage this process on a daily or weekly basis - and then have the ability to automate dunning messages and automate the patients being put into work queues (past due, send final notice, collections, Medicaid/no balance, no insurance payment, etc) and then also have the ability to do patient letters regarding patient balances, billing problems, etc - that would be a huge help.
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yes this would be so helpful to me too. My old system called this a billing cycle.
I agree! We are considering outsouring our statements since every patient is receiving the same statement and there is not a way to indicate 1st, 2nd, 3rd, final, past due, pre-collection statuses.
There needs to be a way to classify patients into work queues/buckets. Our patients have become so used to receiving the same statement each time, they are disregarding them because they do not take them seriously now.
We need a way for them to pay online, more than the portal they would have to set up because they do not want to take the time for that. They are asking for a one time passcode they could enter on a website that they could pay us directly like a lot of their healthcare providers are doing now.
Thank you
Thank you so much for your feedback! We are currently in the process of designing a better patient statement solution. We will make sure to consider this feedback in the process!