WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

1 Vote

I would like to be able to look up current patients by their Record #.

It would be nice to be able to locate a patient by their Record #. These numbers print on the statements that are sent and when a patient pays their bill online a lot of them will use the record # to attach payment to their account. I then have to...

Created 23 Mar 22:46

Therabill / Usability

0 Future Consideration
1 Vote

Lock Session Editing for Providers in Group After Period of Time.

If a provider goes back and either deletes a session that they were paid for, or makes a change to billing code after a session was already billed, I do not see an easy way to track for this. I was told to track using the logs, but that is tedious.

Created 23 Mar 17:06

Therabill / Usability

0 Future Consideration
2 Vote

Support tickets notification reply w/original message

Since the delay in getting responses to our submitted "support" tickets has grown considerably over the past few months to be many weeks for an actual response it would be helpful if when the email is sent to us advising that you have received our...

Created 09 Jul 16:14

Therabill / Usability

2
2 Vote

Fix time out

The timing out on computer is becoming very costly for me. Half the time you don't realize that Therabill is not saving the work you just did and then it takes time to go back and figure out what was saved and what was not.

Created 08 Jul 23:46

Therabill / Usability

1
1 Vote

Editing recurring appointments

Once we set a recurring appointment we cannot alter it at all. If we could alter it would save time. As it is now, if we need to change the day or the frequency we need to delete it and put it in again. I have used other software that had that fea...

Created 02 Mar 19:41

Therabill / Usability

1 Future Consideration
2 Vote

Easier to navigate Electronic Claim Errors

I was trying to resubmit all claims from a particular provider for a three month stretch where all claims were being rejected due to a Legacy ID somehow populating the claims in error. Had to resubmit, one by one and each time I returned to the Da...

Created 11 May 00:32

Therabill / Usability

0
2 Vote

Printing the ERA/EOB report

There is no print icon to print the ERA EOB report. Copy and paste dont work if this is a long report. A print button for such a report would be greatly appreciated

Created 08 May 14:50

Therabill / Usability

0
2 Vote

Ability to flag client prior to making an appointment w/ note to show why (insurance needed/violation of policies)

We are often scheduling people who have multiple no shows or don't have updated insurance information but unless we actually go into the post-it notes to see that there is an issue it goes without noticing as you can schedule and their name autofills

Created 01 May 17:24

Therabill / Usability

0
1 Vote

audible alert/notification during chats

Can you please add an audible noise to alert or notify us during a chat with support so that if I go to another open window on my screen, I will know that they have returned with a message. A pop up on my screen would be a bonus too

Created 27 Jan 18:39

Therabill / Usability

0 Future Consideration
1 Vote

"Same as Last Time" for notes

Rather than having each section of a note as copyable from prior. Have a whole note saved and copyable.

Created 24 Jan 18:09

Therabill / Usability

0

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