WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

2 Vote

Parent information included on main client screen

We had to add this in the custom section and it's annoying. It should all be right there.

Created 14 Feb 12:05

Therabill / Usability

0
1 Vote

Ability to change case creation date

When we transferred over to WebPT, all patients were given a default case and the date that it was created was the day it was all put into the system (2020). We are unable to change this case date, so whenever that default case is utilized it mess...

Created 05 Jan 00:25

EMR / Audit Trail / Change History

0 Future Consideration
2 Vote

Unmapping an auth code from a session by clicking the dot

I mistakenly mapped an auth code to a DOS and TB would not let me unselect it. I ended up calling technical support and we had to turn off the auth button within the patient's profile and then submit/review the HICFA to make sure the auth code was...

Created 12 Feb 19:22

Therabill / Authorizations

0
1 Vote

Multiple color options for EBV

If the plan is “verified” and comes back either – “Inactive” or “Unable to Process”, can WebPT use a different color other than GREEN, which indicates “good to go”, like if unable to process then YELLOW , so we can physically go to the home plan’s...

Created 04 Jan 23:03

EMR

0 Future Consideration
1 Vote

Total clinic count

It would be helpful to see the total number of clinics a user is assigned as well as export or (copy out) the list to assess volume and potential discrepancies or differences between users when troubleshooting potential permission issues

Created 04 Jan 21:41

EMR / Usability

0 Future Consideration
1 Vote

WC accounts to only link to Employment accident date info in Advanced tab.

at this time if patient has Workers Comp and Regular Medical Insurance -the Advanced Data is being pulled into both payers. Not just the WComp case. Need this to be more specific to case than it to pull for both type of cases.

Created 04 Jan 20:06

Therabill / Billing

1
1 Vote

Instructional Videos don't work

I went to watch an instructional video about how to add a provider and all boxes said "media not available". You may want to check these

Created 04 Jan 18:29

Therabill

0
2 Vote

ERA Posting Details

We need to have a warning error if our ERA does not match the amount of the payment. That way we can see if there are takebacks happening or if a insurance company made a payment error.

Created 07 Feb 15:04

Therabill

0
2 Vote

In the session history, it would be nice to have the reason code as to why the claim did not process. For Example, When a claim as is priced by Atena but sent to the proper payer to pay the claim, I would put B11 is the reason code and keep the same status so that we do not have to look multiple places for why the claim still has not paid.

No description provided

Created 06 Feb 19:55

Therabill / Claims

0
2 Vote

Allow billing to insurance with a pop up right after finalizing a note.

Right now I finalize a note, then have to go through multiple screens to bill that session to insurance. It would be great to just select a "yes" button if I want to bill to insurance right from the finalize note screen

Created 05 Feb 23:46

Therabill / Billing

0

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