WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

3 Vote

"Search my Patients" error - it doesn't find discharged cases/patients

Our clinic uses "Search my Patients" from all WebPT screens. Recently recognized it does not find discharged cases/patients. This occurs though our clinic settings are set to "ALL" for Default Patient (and Case) Status. This error can easily cause...

Created 07 Dec 22:07

EMR / Front Office

1 Future Consideration
1 Vote

ADD TO VOICEMAIL DROPDOWN OPTIONS

PLEASE ADD TO VOICEMAIL DROPDOWN OPTION "VOICEMAIL AND TEXT OK" THANK YOU

Created 28 Nov 17:01

Therabill / Other

0 Future Consideration
2 Vote

On the patient chart, display the insurance number under the insurance name.

No description provided

Created 01 Dec 16:54

EMR

0 Future Consideration
2 Vote

It takes a lot of time to cancel all appointments during holidays or vacations.

It would be great to have an option were you can cancel all appointments in a day for holiday closings and ect. instead of having to go in one appointment at a time and cancel them that way. It honestly wastes a lot of time having to do it that way.

Created 30 Nov 18:43

Therabill / Other

0 Future Consideration
6 Vote

Easier Way to Post a Refund to Insurance Company

There is no easy way to do this; if the insurance company -(say Health Adv.) wants to recoup for an over payment and we cut them a check --we need to post the refund from the correct pt acct, so there is not a credit anymore--there is no good way ...

Created 13 Dec 21:22

Therabill / Payments

1 Future Consideration
2 Vote

I should be able to grab a batch of claims and refile, why can I not?

No description provided

Created 28 Nov 06:00

Therabill / Billing

1 Future Consideration
3 Vote

Payment > Payment Search - Clickable "Check Number" to open ERA details

Requesting that the Check Numbers be clickable links to open the ERA details.

Created 30 Nov 19:35

Billing / EOB Posting / Reports

0 Future Consideration
3 Vote

ON THE ADDENDUM

NEED THE INFORMATION THAT WAS CHANGED TO POPULATE IN THE ADDENDUM TO HAVE A BETTER WORK FLOW. YOU DONT HAVE AN IDEA WHAT WAS CHANGE

Created 30 Nov 17:34

Therabill / Billing

1 Future Consideration
3 Vote

I would like to pull a report to show all the clients that have a copay or at least be able to create a report that shows all clients with copays and their copay amount

No description provided

Created 30 Nov 16:48

Therabill / Billing

0 Future Consideration
3 Vote

Primary and Secondary ins payments should have separate columns instead of being combined.

It is difficult to decipher what the primary and secondary ins payments when they are combined. Especially when doing refunds or calculating totals for each.

Created 29 Nov 17:15

Therabill / Claims

1 Future Consideration

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WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

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"Search my Patients" error - it doesn't find discharged cases/patients

ADD TO VOICEMAIL DROPDOWN OPTIONS

On the patient chart, display the insurance number under the insurance name.

It takes a lot of time to cancel all appointments during holidays or vacations.

Easier Way to Post a Refund to Insurance Company

I should be able to grab a batch of claims and refile, why can I not?

Payment > Payment Search - Clickable "Check Number" to open ERA details

ON THE ADDENDUM

I would like to pull a report to show all the clients that have a copay or at least be able to create a report that shows all clients with copays and their copay amount

Primary and Secondary ins payments should have separate columns instead of being combined.

Filter by status

Filter by category

Identify yourself with your email address

"Search my Patients" error - it doesn't find discharged cases/patients

ADD TO VOICEMAIL DROPDOWN OPTIONS

On the patient chart, display the insurance number under the insurance name.

It takes a lot of time to cancel all appointments during holidays or vacations.

Easier Way to Post a Refund to Insurance Company

I should be able to grab a batch of claims and refile, why can I not?

Payment > Payment Search - Clickable "Check Number" to open ERA details

ON THE ADDENDUM

I would like to pull a report to show all the clients that have a copay or at least be able to create a report that shows all clients with copays and their copay amount

Primary and Secondary ins payments should have separate columns instead of being combined.