WebPT Ideas and Discovery

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Expired/exceeded Authorization Alerts

Instead of just switching to bold red print when an authorization on file is expired a pop up should also appear when the the patient chart is opened. Similar to when the Medicare PT threshold has been exceeded. The authorization should also show as expired when the number of allowed visits has been reached, the expiration date being the day of the last authorized visit.


From Pivot:

Ending authorizations- if all visits are used prior to the authorization date range, the system will act as if the auth is still valid. WebPT cannot recognize when a visit count is reached prior to the end date of the authorization.

  • Guest
  • Jun 17 2021
  • Planned
  • Jan 27, 2022

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

  • Attach files
  • Guest commented
    31 Jul 06:47pm

    There should be a pop up warning on the schedule asking "patient's auth is expired, or no auth on file for patient" prior to scheduling the patient. So at least the scheduler has to view and click to acknowldge this prior to scheduling the patient.

  • Guest commented
    25 Apr 02:35pm

    This would be a great function to have.

  • Guest commented
    25 Apr 12:47pm

    I think this is a great idea and would help our organization, as well.

  • Guest commented
    23 Apr 03:56am

    great idea! it should also prompt us before the last visit, maybe when one I left, to allow time to get the authorization

  • Guest commented
    19 Mar 01:55am

    Also agree!

  • Guest commented
    27 Jan 06:09pm

    This would be VERY useful to our office

  • Guest commented
    27 Jan 01:17am

    This will be a good functionality to have.

  • Guest commented
    19 Jan 10:47pm

    Yes, yes, yes!

  • Guest commented
    18 Jan 06:21pm

    YES! and even with the pop up, keep the RED


  • Guest commented
    18 Jan 02:21pm

    This would be an awesome idea! The pop up should pop up in the middle of the page! Not allowing a patient to be checked in when auth is expired should be a feature too.

  • Guest commented
    15 Dec, 2021 11:08pm

    This would cut down on denials a lot.

  • Guest commented
    10 Nov, 2021 09:04pm

    Yes! I would love to see this on the dashboard as well.

  • Guest commented
    27 Oct, 2021 02:50pm

    This would be very helpful!


  • Guest commented
    19 Oct, 2021 08:09pm

    I would also love to see this. It would be ideal if it happened too upon check in so that office staff is alerted right away.

  • Guest commented
    28 Sep, 2021 11:53pm

    The new layout for soap 2.0 makes noticing auths and appointments used not as convenient as it was in 1.0. Please make this more noticeable and add an alert

  • Guest commented
    24 Sep, 2021 05:22pm

    This would be wonderful. The auth expired should also be on each appointment that their auth is expired. This is a big loss for providers and having more aggressive flagging, notifications and auth reports could save providers money and time.

  • Guest commented
    22 Sep, 2021 09:09pm

    Agreed, and or to have a POP UP on the schedule so the front desk gets the pop up when trying to schedule with out auth/ past the auth exp date. That would help reduce the over scheduling tremendously.

  • Guest commented
    19 Aug, 2021 01:55pm

    I agree, and would also add an option to run an Expiring Authorization report only for patients with scheduled visits. It's hard to catch those when the report includes every patient not yet discharged but with no upcoming appointments.

  • Guest commented
    5 Aug, 2021 07:01pm

    This would be SOOO helpful!

  • Guest commented
    21 Jul, 2021 02:57pm

    This is a great idea. This type of alert would definitely catch staff members' attention. I would like to add that many insurances consider an authorization to be expired when all visits have been used or if the end of the date range is reached prior to using all of the visits. Once an auth is expired in any way, any future visits could be denied. Sometimes an extension of dates can be requested, but not always. If this feature is added, the window should pop up if all visits for the authorization have been used or if the date range alone has expired. The date range should not change in the system automatically based on if all the visits have been used or not.

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