WebPT Ideas and Discovery

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Expired/exceeded Authorization Alerts

Instead of just switching to bold red print when an authorization on file is expired a pop up should also appear when the the patient chart is opened. Similar to when the Medicare PT threshold has been exceeded. The authorization should also show as expired when the number of allowed visits has been reached, the expiration date being the day of the last authorized visit.



  • Guest
  • Jun 17 2021
  • In Progress
  • Jan 27, 2022

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

  • Attach files
  • Guest commented
    30 Oct 19:16

    I submitted this request almost 3 1/2 years ago. You sent me an email 1/22/2024 stating that this upgrade is "in progress". It is the second most upvoted request on this platform. When is this happening?

  • Guest commented
    22 Jul 12:05

    This would be very helpful to mu clincial staff.

  • Guest commented
    19 Jun 15:17

    Other EMRs I've used in the past have had this alert pop up, would be great if WebPT could catch up with other EMRs!

  • Guest commented
    19 Jun 15:16

    Great idea!!

  • Guest commented
    16 Feb 00:20

    have a pop up on the schedule side stating out of visits

  • Guest commented
    23 Jan 18:01

    sounds like a good idea !

  • Guest commented
    November 20, 2023 20:11

    Please add this - it would be so helpful in cutting down the amount of denials we deal with.


    Also please add the ability to track Policy visits (annual visit limit). Pretty please.

  • Guest commented
    November 07, 2023 18:23

    also if when you check them in it popped up also.

  • Guest commented
    August 09, 2023 14:24

    yes! We would love this feature!

  • Guest commented
    April 24, 2023 14:39

    This would be excellent!!


  • Guest commented
    July 31, 2022 18:47

    There should be a pop up warning on the schedule asking "patient's auth is expired, or no auth on file for patient" prior to scheduling the patient. So at least the scheduler has to view and click to acknowldge this prior to scheduling the patient.

  • Guest commented
    April 25, 2022 14:35

    This would be a great function to have.

  • Guest commented
    April 25, 2022 12:47

    I think this is a great idea and would help our organization, as well.

  • Guest commented
    April 23, 2022 03:56

    great idea! it should also prompt us before the last visit, maybe when one I left, to allow time to get the authorization

  • Guest commented
    March 19, 2022 01:55

    Also agree!

  • Guest commented
    January 27, 2022 18:09

    This would be VERY useful to our office

  • Guest commented
    January 27, 2022 01:17

    This will be a good functionality to have.

  • Guest commented
    January 19, 2022 22:47

    Yes, yes, yes!

  • Guest commented
    January 18, 2022 18:21

    YES! and even with the pop up, keep the RED


  • Guest commented
    January 18, 2022 14:21

    This would be an awesome idea! The pop up should pop up in the middle of the page! Not allowing a patient to be checked in when auth is expired should be a feature too.

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