WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
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1 Vote

Search AR Tracking by Insurance Company

With the recent Change healthcare security issue, certain insurances were affected differently for different facilities. The option to search AR tracking under the report by insurance company would help to manage AR Claims follow-ups when ERAs and...

Created 01 Jul 13:06

Therabill / Reporting

0 Future Consideration
5 Vote

ChampVA addition to Plan Type Drop Down

We have received denials from ChampVA because box 1 chose "Group Health Plan" instead of "ChampVA" or "Other". At this time there is no drop down option to pick so that either of those boxes gets checked. I was told I have to manually change the s...

Created 02 Dec 16:30

Therabill / Claims

1 Future Consideration
2 Vote

video chat help

It would seem more friendly on some issues to be able to video chat with some of the customer service reps. Some of the videos cut out and skip words.

Created 06 Feb 21:15

Therabill / Other

0 Future Consideration
9 Vote

INSURANCE INVOICING, IT WOULD SAVE TIME TO HAVE A DELETE ICON

IT WOULD BE LESS WORK TO HAVE A DELETE ICON FOR A LINE OF SERVICE THAT HAS A -0- IN THE BILLED AMOUNT INSTEAD OF HAVING TO CLICK ON THE PENCIL ICON AND DELETE IT IN THE SESSION. IT WOULD SAVE TIME NOT TO HAVE TO COMPLETE THE EXTRA SEVERAL STEPS!

Created 21 Apr 13:46

Therabill / Claims

0
4 Vote

MORE OPTIONS FOR INSURANCE INVOICE

When you first click into Insurance Invoicing, the options on the right for DOS, hide re-submissions, etc are not there. You have to hit "View all" first and wait for everything to populate before you can filter. If the filters were there before y...

Created 19 Apr 17:08

Therabill / Billing

0 Future Consideration
1 Vote

rejection bucket

No description provided

Created 27 Jun 21:15

Therabill / Claims

0
9 Vote

Mobile App

A mobile app for iPhones and Androids will be very useful in order to quickly check one's schedule or add appointments. The google calendar sync feature only seems to work best for one individual provider instead of an organization that has multip...

Created 30 Mar 20:25

Therabill / Usability

0 Future Consideration
12 Vote

Customize appointment reminder

We love the feature but it is a standard message. Could there be a way we could customize the appointment reminder so we can add a reply option with Y or N to confirm the appointment? If we can get the confirmation via our email we can control our...

Created 08 Jan 17:34

Therabill / Usability

1
10 Vote

2 way texting with text reminders

We are needing the ability to have back and forth conversations via text with clients. We do a lot of texting with clients and it would be so beneficial to have 2 way texting as a feature to communicate with clients. If they could text in response...

Created 15 Oct 20:55

Therabill / Usability

1
1 Vote

Hold bucket for patients that can not be billed

There should be a hold bucket for DOS that are not yet to be billed. For ex. right now we keep any patients that are not ready to be billed for whatever reason in the Bill Insurance area so we dont forget to bill them out when the issue is fixed. ...

Created 25 Jun 22:06

Therabill / Billing

0

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