WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

3 Vote

Mobile app allowing patients to check in and complete intake paperwork

We currently use adobe sign for patients to complete intake information and upload to therabill. We are also looking into online sign in options using a mobile app for contactless waiting rooms. It would be great to see therabill have these option...

Created 07 Aug 18:36

Therabill / Other

0
1 Vote

Billing statements

There is no way to separate who has pending services out to insurance. It is giving me all patients that have balances. Would be nice to have a setting to control who you want to send statements to. Very time consuming to look through each patient.

Created 03 Oct 20:48

Therabill / Patient Statements

0 Future Consideration
5 Vote

Patient Statements

I have received numerous complaints from patients regarding their emailed statements. Most of our patients review their statement when it arrives and then pay their bill later in the week. However, when they go back to pay their bill later in the ...

Created 10 Jun 13:30

Therabill / Patient Statements

1 Future Consideration
4 Vote

Adding HIPAA/PHI disclosure in the Contact Us section

When selecting the Contact Us option in Therabill, it does not state that the email is not secure. Can you add information regarding HIPAA compliance and to not use PHI? It may help to make it a little clearer to not send patient information.

Created 07 Jul 23:12

Therabill

0
5 Vote

Bring back Provider Pay Stubs

Our clinic has used the pay stub feature since we started with Therabill 6.5 years ago and have just recently run into the issue of this being a deprecated feature. Something within the feature malfunctioned and support made us aware that therabil...

Created 07 Jun 17:41

Therabill / Usability

0 Unlikely to Implement
1 Vote

Report to see if a check has balance left due to payment was erased.

Once a check is applied, there is no Unapplied left. But if a payment is erased from a date of service from a patient, the check must show it is a payment left to be posted. There is no report to evidence this information globally.

Created 27 Sep 21:48

Therabill / Payments

0 Future Consideration
3 Vote

Please add enter date in the key indicators report

We would like to see a report with the enter date.

Created 19 Jul 21:23

Therabill / Reporting

0
2 Vote

Make WebPT and Therabill both work good with the same browser.

WebPT tells us to use firefox that other browsers cause issues, but when we switched we started having issues with Therabill. They say to us internet explorer so we have to switch back and forth between the two.

Created 22 Aug 15:40

Therabill / Usability

0
5 Vote

Add a way to export calendars

It would be great if you exported out some type of calendar data that I could sync with google calendar. It would obviously need to not export client names.

Created 07 May 00:01

Therabill / Usability

2
1 Vote

default zero cpt codes

We have 2 CPT codes we constantly zero out in payments and are never paid on them. It would be nice to go into the Fee Schedule and if the anticipated amount set to receive is 0, the system automatically closes or prefills this value when you are ...

Created 26 Sep 17:11

Therabill / Payments

0 Future Consideration

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