WebPT Ideas and Discovery

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Refax from 2.0 fax log

Faxes fail regularly from 2.0 far more often than from 1.0. Yet, we have to go into each individual people to refax. It should work like 1.0 and be able to refax from the log.

  • Guest
  • Feb 4 2022
  • Full Release
  • Feb 7, 2022

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered. In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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  • Guest commented
    28 Feb 03:14pm

    This has made more work for the front desk staff. Yet another change that has made WebPT an undesirable system to use. I hope you guys get it together soon.

  • Guest commented
    22 Feb 02:57pm

    This really needs to be considered because this update has caused so many issues for our clinic, the amount of time we are spending trying to figure out if things have actually sent is ridiculous.

  • Guest commented
    16 Nov, 2023 05:51pm

    This is a BIG problem for our company. We've been told that sometimes WebPT doesn't "recognize" the number as a fax number. Why? When we then have to fax out of Ring Central (our online phone system) to the same number, it works just fine. This takes extensive time away from my front desk staff because of needing to audit and fax another way b/c of the inconsistently of faxing through WebPT.

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