WebPT Ideas and Discovery

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Resending Failed Faxes from SOAP 2.0 Outbound Fax Log

When using the "Outbound Fax Log" from the patient chart, it can be somewhat tedious/time-consuming when you have to resend a failed fax. Instead of resending the failed fax from the log, you must go to the patient chart and select the note/document to be re-faxed. Furthermore, if a PT faxed a document with a custom message, our admin staff that watches for these failed faxes have no record of their custom message and sometimes it can be difficult to talk with PT's and find a time to repeat their message.

It would be easier to simply have the option to resend the exact same fax with the same custom message/specific contact info if necessary. From SOAP 1.0 or the WebPT home page, you could resend a fax this way. It would be great to have the same capabilities in SOAP 2.0.

  • Guest
  • Nov 24 2020
  • Full Release
  • Jun 17, 2021

    Admin response

    Hello, and thanks for your feedback! This is a feature that we don’t have planned in the short term, but we may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.

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  • Guest commented
    16 Sep, 2022 03:54pm

    I agree. The current system is very inefficient and takes too much time.

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