WebPT Ideas and Discovery

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Security code on credit card payment option

It would be useful to have a place on the credit card payment area on patient statements that includes the security code for the card.  It is very inconvenient to have to call patients every time they pay with a credit card to get this number.

  • Guest
  • Aug 13 2018
  • Unlikely to Implement
  • Attach files
  • Guest commented
    12 Nov, 2019 03:53pm

    We aren't STORING the information, we are simply asking the patient to complete that section to process the payment they sent in.  

  • Guest commented
    21 Aug, 2018 07:01pm

    Hello! Thank you for your feedback! We are currently investigating the possibility of adding the CVV code to the patient statements. We understand that this is a big pain point, and we appreciate your patience while we brainstorm solutions.

  • Guest commented
    16 Aug, 2018 01:20pm

    The answer on the zendesk article doesn't make sense to me, we are not storing the information any more than we are storing the cc number. Additionally, ever bill, insurance or otherwise that I receive for any vendor for my home or business (that accepts cc payments) includes the CCV code box, including hospitals and physician bills.

  • Guest commented
    16 Aug, 2018 12:58pm

    We continue to have issues with the credit card vouchers.  HSA cards need to have the CVV code to run in most cases and because there is no line for it, patients don't include it, causing us to have to call and leave messages and at times return the voucher with a note that it is "not able to process to to missing information." This becomes awkward when the patient calls and asks why if it is required, do we not include the line on the voucher.

  • Guest commented
    15 Aug, 2018 11:38am

    Here is a Therabill article stating why this is not possible.


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