WebPT Ideas and Discovery

why can we not customize text reminders or at the minimal it should say that its automated that "do not reply" on it- This is just common sense-

This is a crucial thing that should be highly considered, I constantly have patients tell me they cancelled on the text message and when I explain we are not able to see these replies. The response is always you should include that in your message. Seeing how this thread was started in 2020 and it has now been 4 years just adds onto the list of how horrible this system is. I will talk to my employer because this system is just ridiculous.

PLEASE make this a priority. Our no show and late cancel numbers are rising. We need to be able to customize for our clinic.

WEBPT, PLEASE PLEASE PLEASE MAKE TEXT CUSTOMIZABLE. WE HAVE TOO MANY PATIENTS RESPONDING, MISSING APPOINTMENTS, AND GIVING US RECOMMENDATIONS ABOUT HOW THE TEXTS SHOULD ME.

I quote from a patient, " I received a text that said I had an appointment on Tuesday. That day was Tuesday. I thought it was the following week. Suggestion: please change the text to say the day, date, and time. I was very confused. I think this will help your patients."

She demanded us to change the text reminders for her and we told her we do not have the option to do so, and she insisted that "YES YOU CAN CHANGE IT" multiple times.

So, please make this happen sooner than later.

Thank you.

Is there a timeline when text customization is going to happen? Or Have you even considered making this change? It would be great if you let us know that you are considering to implement this. We need the tools to give optimal care to our patients. Due to this Patients are getting confused about where is their appointments, date, location and what the appointment is related too/case. And if there is limited space in text reminder then you remove line "Text powered by WebPT." We are not paying extra money to market WebPT in our text reminders.

That would be GREAT! We have SO MANY patients replying to the text and then they "no show" and then we lose that spot that could've been given to someone else!

Yes, I completely agree that the sooner this can happen the better! Please consider moving this up on the priority list. Thanks

AGREED! I have patients who are multi-service, doing OT, PT, and SLP, and having no indication of which appt is which is quite confusing to my elderly and cognitively impaired patients. This is something we asked for in my prior clinic beginning in 2016, as well in my current clinic, since 2022. It is necessary for our patients to ahave this kind of specificity. Customize is the solution.

Please let this happen soon. We have SO MANY patients replying to the text and then they "no show" and then we lose that spot that could've been given to someone else who is in need. PLEASE PLEASE PLEASE.

This needs to happen sooner than later. We have patients trying to reply to the text reminder messge.

I cannot find where I can customize the reminder message that is sent via text messaging. I was able to customize the reminder through email but no one uses email so that's pretty ineffective. The text reminder that is send out is pretty good, I just wanted to add "ext 3" after our phone number and then also "Please provide 24 hours notice." as well. Can we add those two small things? That would be very helpful. Thank you.

The current text reminders leave a lot to be desired!! Each clinic should be able to customize to their clinic. Many other platforms allow for this option.

TEXT MESSSAGE REMINDERS NEED TO SAY DO NOT REPLY, ITS COSTING OUR CLINIC TONS OF MONEY DAILY FOR PEOPLE WHO THINK THEY CAN REPLY THAT THEY ARE NOT COMING AND WE DONT RECEIVE THE MESSAGE!!!!

We would like to put in a great idea to be able to customize appointment reminder print outs. Basically to let patients know of cancellation/no show policy that a fee would apply if not given 24 hour notice.

We are currently not using Therabill's text reminder system solely because we cannot customize the message. This feature would have our company switching!

We currently do not use text reminders through Webpt as they do not meet our needs. We need to be able to customize the text reminders. If that were possible we would be a customer!

This is a real issue and has been causing us a loss over all. Please let us customize this asap

The text reminders look like crap, don't even say the full name of the clinic, don't allow us to say our cancel policy in it, and don't tell people not to reply to the text.

This feature NEEDS to be updated so we are able to customize our text reminders. Most EMR systems have had this feature in place for years now and WEBPT is way behind on allowing this. This has caused so many issues for us and our patients.

Strongly agree this needs to be updated. It needs to be customizable so we can remind of our cancellation policy in the text. It also looks very unprofessional compared to other medical offices reminder texts. It is 4 years overdue on change.