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Text reminders to also say, Do Not Respond

Clients reply to the automated text reminders and think it goes through. Please add to the reminder text something along the lines of Do Not Reply, Do Not Respond, etc. so they know they can't respond. This would be so helpful as clients tell me they replied even though they are told if they do so I won't get it, and then argue they communicated that they canceled an appointment within the 24 hour cancelation period.

  • Guest
  • Oct 11 2019
  • Future Consideration
Therabill / Usability
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  • Guest commented
    July 07, 2022 17:13

    Many of our patient's reply to the automated text reminders and we never get this information. We need the text to say that you cannot reply to the reminders!

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  • Guest commented
    February 20, 2021 16:52

    Even though info on the Reminders Help screen says "Note: Patients cannot reply to text reminders," this isn't true. We have had some patients reply to a text, and they have no idea we didn't get their message. I've tested this myself. The patient isn't prevented from replying, and doesn't get a message back to say their reply was not received/will not be read.

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