WebPT Ideas and Discovery

Whenever we send a secondary electronically, the claim is not picking up all of the info fields and we get a denial , code 16, lack of information. Is it a setting we can change to have our system pick up all of the reason codes from the primary? Something needs to be fixed so that these claims have all the fields of information needed to avoid denial, delay in payments. We are forced to print the eob from the primary payor and mail or fax claims to the secondary. The system should be able to capture the required information so that we can ge the secondary claims done electronically.