WebPT Ideas and Discovery

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Missed appointment notification to patient

When a patient no-shows for a scheduled appointment and you check the "no-show" icon/box from "Edit Appointment" screen, it would be helpful to get a pop-up that asks "Would you like to alert the patient of their missed appointment?". Then an email could be sent to the address associated with that patient chart alerting the family that they missed their scheduled appointment.

  • Guest
  • Nov 19 2020
  • Future Consideration
  • Attach files
  • Guest commented
    28 Nov, 2023 04:50pm

    Yes! This would be great. And an option to add that missed appointment charge right from the scheduler would be great.

  • Guest commented
    5 Oct, 2023 12:02am

    This would be great

  • Guest commented
    20 Sep, 2023 12:38am

    YES!! Can we get it to automatically add the charge as well?

  • Guest commented
    13 Sep, 2023 07:45pm

    Yes, please add this feature

  • Guest commented
    24 Jul, 2023 06:58pm


  • Guest commented
    4 May, 2023 12:30pm

    Yes! and/or send a text to the phone number on file

  • Guest commented
    29 Jun, 2022 10:44pm

    This would be a very useful addition to following up with patients that no show to their appointments.

  • Guest commented
    28 Dec, 2021 02:06pm

    I agree! We always call to notify a patient but a follow-up email would be great. The automation would be super helpful in holding patients more accountable.

  • Guest commented
    15 Dec, 2021 11:10pm

    As an office that sees patients 2 or 3 times a week, this would be fantastic. It would cut down on the time it takes to call and notify them of the missed appointment. Please consider. Thank you.

  • Guest commented
    7 Dec, 2021 04:49pm

    We have numerous people who have access to our schedule since we have a call center and items have gone missing and we have no idea who moved them or why. It would be helpful to be able to see who moved what so we can train them appropriately and prevent future errors

  • Guest commented
    20 Oct, 2021 02:53pm

    love this idea would be extremely helpful.

  • Guest commented
    19 Aug, 2021 07:53pm

    Yes! This would be super helpful!

  • Guest commented
    27 Jul, 2021 01:09am

    Yes - this feature would be helpful.

  • Guest commented
    6 Apr, 2021 02:15pm

    Yes! We had this in our old EHR. We had a template document that would be automatically sent home reminding them of our cancellation/no-show policy. 100% miss that feature.

  • Guest commented
    26 Mar, 2021 05:07pm

    This would be a great feature because we take patients off of our schedule after they have missed/no showed to a certain number of appointments. It would add more communication and accountability to decrease this occurence.

  • Guest commented
    9 Feb, 2021 04:07pm

    Both of these ideas are great! We could really use this feature!

  • Guest commented
    8 Feb, 2021 07:21pm

    Adding to this, when cancelling an appointment, or when a clinician calls in sick... an option to email the patient that their appointment is cancelled.

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