WebPT Ideas and Discovery

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Text reminders to display date and day of week (not just day of week)

We feel the patients need to have text appointment reminders sent with date of week displayed, not just the day of the week. (Currently text says Reminder: Your appointment with XXX is on Tue at 07:00am To reschedule call ####"

  • Guest
  • May 25 2021
  • Future Consideration
  • May 27, 2021

    Admin response

    Hello, and thanks for your suggestion! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com

  • Attach files
  • Guest commented
    28 Mar 01:09pm

    We need more options on reminders like this. This is one of the many reasons our patients, especially older folks, get confused with the current reminder system.

  • Guest commented
    24 Feb 07:17pm

    this is a major issue for our patients who schedule multiple appointments at a time. we would love to see this feature to help avoid confusion for our patients. Thank you fo ryour consideration.

  • Guest commented
    24 Feb 03:20pm

    I agree! The more clear the better, patients do get very confused on time and date.

  • Guest commented
    24 Feb 03:14pm

    I agree, patients get very confused at times. The clearer the message the better. thank you!

  • Guest commented
    24 Feb 12:21am

    I agree, please also make it clear that those texts are not to be replied to.

  • Guest commented
    23 Feb 12:43am

    I agree, patients end up confused and show up on wrong dates or use the lack of information as an excuse to bypass no show fees.

  • Guest commented
    29 Dec, 2022 06:28pm

    This needs to be implemented! I have patients who look at their old texts and then come in the next week on "Thurs" even though the text was from the previous week and they don't have an appointment! This happens frequently.

  • Guest commented
    23 Dec, 2022 10:20pm

    Please also add a feature where you can send and edit texts to all active patients for like holidays or for early closings due to inclement weather, etc. I also agree with the first comment, there definitely has to be a message that says "do not reply "

  • Guest commented
    29 Nov, 2022 09:34pm

    It would also be great to have something along the lines of "if you are feeling unwell please reschedule your appointment."

  • Guest commented
    10 Mar, 2022 04:14pm

    There needs to be a cancel/confirm option for patients

  • Guest commented
    9 Mar, 2022 06:15pm

    Should have a 'bounce back' message. We have pts text back to the TEXT REMINDER 'hey I cannot make the appt, please cancel it'. There needs to be a message 'this is a no reply service'

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