WebPT Ideas and Discovery

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Text reminders to display date and day of week (not just day of week)

We feel the patients need to have text appointment reminders sent with date of week displayed, not just the day of the week. (Currently text says Reminder: Your appointment with XXX is on Tue at 07:00am To reschedule call ####"

  • Guest
  • May 25 2021
  • Planned
  • May 27, 2021

    Admin response

    Hello, and thanks for your suggestion! This is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.

    In the meantime, if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com

  • Attach files
  • Guest commented
    15 May 08:54pm

    AGREED! I have patients who are multi-service, doing OT, PT, and SLP, and having no indication of which appt is which is quite confusing to my elderly and cognitively impaired patients. This is something we asked for in my prior clinic beginning in 2016, as well in my current clinic, since 2022. It is necessary for our patients to ahave this kind of specificity. Customize is the solution.

  • Guest commented
    20 Feb 04:10pm

    I agree that this should be there. Also this ties into being able to customize the message

  • Guest commented
    8 Feb 04:32pm

    Patients are asking us for this constantly as some offices send reminders when the appts are made (so you get one two weeks before) and it is confusing to them to get the reminder 2 days before as they do not always know what week it is for. date, please

  • Guest commented
    3 Jan 03:22pm

    I have had multiple patients within the last month mention that they would like it if the date of their appointment was on their reminder. Some of them (especially the elderly) get confused and aren't sure when their appointment is and either miss it completely or are very late. I see from other comments that other people have the same issue with their patients as well. I hope you look into adding this to the reminders in the near future.

  • Guest commented
    28 Nov, 2023 04:53pm

    This is our number one request from patients in regards to our reminders.

  • Guest commented
    6 Nov, 2023 05:01pm


  • Guest commented
    3 Nov, 2023 06:10pm

    Yes agreed. Please add this!!!! ASAP!!!!

  • Guest commented
    3 Nov, 2023 12:42am

    We receive complaints across our five clinics about this issue constantly. Please build this into the reminders, I believe it would help us combat the rise of no shows and allow us to hold patients accountable. Thank you!

  • Guest commented
    3 Oct, 2023 04:16pm

    Please help us get our patients iin the door! They are having trouble getting the days right with just the day of the week listed and not the real date.

  • Guest commented
    27 Jul, 2023 10:57pm

    Had a patient call in and give this exact complaint!

  • Guest commented
    24 Jul, 2023 07:01pm


  • Guest commented
    13 Jul, 2023 03:59pm

    Yes, that would be very helpful since we have a lot of elderly patients

  • Guest commented
    13 Jul, 2023 03:33pm

    This has caused issues with patients getting confused with appointments. Especially an issue with brain injury patients. Not sure why this is such a hard thing to correct I am guessing it is just a slight change in coding!

  • Guest commented
    13 Jul, 2023 03:12pm

    Can the text reminders come from one main number? option for Confirm/Cancel.

    date/time/location for patients that are seen at different offices.

  • Guest commented
    29 Jun, 2023 08:52pm

    this is a no-brainer. There are no other EMR systems that lack a date with the day of a patient appointment. C’mon. Get this easy one taken care of.

  • Guest commented
    21 Jun, 2023 04:56pm

    This feature was brought to webPT's notice almost three years ago! When will this feature be available?

  • Guest commented
    21 Jun, 2023 04:55pm

    I agree! We also need a way for patients to confirm that they will be attending their appointment. Please fix this soon, webpt is fast becoming outdated.

  • Guest commented
    28 Mar, 2023 01:09pm

    We need more options on reminders like this. This is one of the many reasons our patients, especially older folks, get confused with the current reminder system.

  • Guest commented
    24 Feb, 2023 07:17pm

    this is a major issue for our patients who schedule multiple appointments at a time. we would love to see this feature to help avoid confusion for our patients. Thank you fo ryour consideration.

  • Guest commented
    24 Feb, 2023 03:20pm

    I agree! The more clear the better, patients do get very confused on time and date.

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