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Many times patients forget to call to cancel their appointments, even though they receive text messages/voicemail about their upcoming appointment. It would be great if patients had the ability to text their response regarding their appointment in real time via text message (from their text reminder), ex: press 1 to confirm, press 2 to cancel, press 3 to reschedule. This would help to reduce no-shows and cancellations at our clinic.
Guest
Hello, and thanks for your Idea portal submission! Responding to text/phone reminders is a feature that we don’t currently have planned, but may consider in the future. We’ll make sure to let you know if this feature is delivered.
In the meantime if you have any further questions feel free to leave a comment or contact WebPT Support using support@webpt.com.
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We need to get the note was faxed icon back. Now we do not remember if we faxed out the workers compensation notes or recerts so it's really messing us up. Bring back the icons showing who was faxed. What a disaster this is not having the faxed icons anymore
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Can we adjust the text of the reminders so that patients know that they aren't responding to the clinic directly.
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I agree with the post by this guest.
3 responses would be perfect.
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When the email reminder goes out, there needs to be a notice show at the beginning of the email stating DO NOT REPLY. We have patients telling us they replied to the email which we do not get.
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I absolutely agree with the importance of having this feature. There is many third party contractors/companies that already have this feature in place. Patients do not feel the need to call to cancel because they think it can be done through the text. There should be 3 links: 1 to confirm, 2 to reschedule, 3 to cancel.
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Yes, please add this text confirmation feature. There are many 3rd party companies that offer this feature. It would be nicer to have this integrated directly from Webpt.
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The text should state that you cannot reply. I had a patient reply to the text message reminder and nothing was received that the text did not go through. The patient did not show for the appt because it was thought to be cancelled.
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