This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)
For being user friendly, this system especially SOAP 2.0 is far from it. Since you guys have merged with Clinicient, why don't you guys integrate some of their features?
In SOAP 2.0 if someone switches insurance mid-way during active treatment, then the front office has to create a new case, input the patients NEW insurance information in there, and then the best part....the CLINICIAN has to WASTE their time (which is already valuable to begin with) put a placeholder in the new case, then have the therapists that worked on that patient RECREATE and RESUBMIT their notes that were previously denied in the old case cause the patient switched their insurance. I mean for a OP ortho clinic that has multiple locations and multiple therapists this is just TOO much work. How is this clinician friendly really?
I mean this is really a waste of time. Why don't you guys have a feature in the case where the front office can add their NEW insurance to the SAME case and put an effective date on their so the billers CAN SEE that instead of having Clinicians waste time?!?!?!?!?!?!?
Guest
Hello, and thank you for your feedback! We have a feature planned for SOAP 2.0 regarding Insurance Effective Dates that should be a solution for this idea that we are planning to work on soon. We understand the burden this places on our Members and we want to solve for it as well. We’ll associate this idea to the feature to make sure you know when it is delivered. In the meantime if you have any further questions feel free to leave a comment or contact our support team.
WebPT may use your submission for any purpose without obligation or restriction of any kind.
WebPT Terms and Conditions WebPT Privacy Policy
Agreed - this would be a great feature to have! When patients change insurance mid treatment, it often leads to extra work and payment delays.
When is this going to be fixed, last comment was from last year in Feb 2023, it is now Feb 2024 and still no fix, new insurances halfway through treatment and more work and time to change notes to new cases?