WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

Dont kick us out while we are working in Therabill

Dont have a time out function or what ever is kicking us out. I just tried to post a $3000+ MC ERA and it didnt post. VERY frustrating as several patients on there had to have manual adjustments done

  • Guest
  • May 2 2019
  • Full Release
  • Jun 5, 2020

    Admin response

    We have identified the root cause of this within the system and have addressed the scenario that was causing the problem. If you continue to have this issue, please contact support so we can further investigate.

  • Attach files
  • Guest commented
    14 Jan, 2020 01:43am

    I get logged out more around 4:30-6:00p then all day. I don;t mind getting logged out, would just like a notification that it was going to happen! 

  • Guest commented
    21 Aug, 2019 02:38pm

    Therabill locks up while working on posting and kicks me out.  I have to start over.  Frustrating.  

  • Guest commented
    9 May, 2019 02:49pm

    Every day between 4:30 - 5:00 we get kicked out.  Reported issue months ago and still no fix.

WebPT may use your submission for any purpose without obligation or restriction of any kind.

    WebPT Terms and Conditions    WebPT Privacy Policy