WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
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1 Vote

Unapplied/unposted payments report

Clear outline of what payments whether patient or insurance that need to be posted/applied or refunded. This is something that is good to let providers know where they're at each month for potential refunds or money that needs applied before state...

Created 01 Jul 19:12

Therabill / Payments

0
1 Vote

I need a report from the clearinghouse that will show claims submitted, rejected

When pulling reports for providers some clear details about their number of claims submitted, number of accepted , Number of rejected claims. These provide clear numbers so providers know how their front desk staff is for data entry, or why there ...

Created 01 Jul 19:08

Therabill / Claims

0
579 Vote

Missed appointment notification to patient

When a patient no-shows for a scheduled appointment and you check the "no-show" icon/box from "Edit Appointment" screen, it would be helpful to get a pop-up that asks "Would you like to alert the patient of their missed appointment?". Then an emai...

Created 19 Nov 19:21

EMR / Scheduler

26 Future Consideration
427 Vote

Expired/exceeded Authorization Alerts

Instead of just switching to bold red print when an authorization on file is expired a pop up should also appear when the the patient chart is opened. Similar to when the Medicare PT threshold has been exceeded. The authorization should also show ...

Created 17 Jun 22:51

EMR / Documentation

31 In Progress
128 Vote

to be able to cancel or confirm about through the text message

We are having a lot of new clients no showing, we feel it would be benifical if the Patient could confirm or cancel there appointments with the text reminder. Or atleast provide the message that they need to call the office to cancel.

Created 27 Oct 16:20

Therabill / Other

7 Future Consideration
1 Vote

Checking attendees in events

When I use the app on my phone to add an event, I am unable to scroll down the list on the right side to check off my name. If you have a name at the top of the list you are fine, but if you are lower like myself you are not able to add events in ...

Created 27 Jun 13:06

Therabill / Usability

0 Unlikely to Implement
285 Vote

Office Chat Feature

It would be amazing to have a built in chat feature for staff to utilize in the office. Having a way for my admin staff to communicate with clinical staff without interrupting a patient would have a huge impact on our daily flow.

Created 09 Jun 12:12

EMR / Other

10 Future Consideration
305 Vote

patient search by phone number

We do not have a call center at this time. Some times there is only one front office person and we miss a call. It would be helpful if we could search for patients by phone number to look up who it was that called.

Created 27 Jan 21:53

EMR / Front Office

15 Planned
78 Vote

Easy way to cancel more than one appointment for a client

It would be nice to be able to go to schedule tab and bring up client appointments and cancel there.

Created 04 Apr 14:44

Therabill / Other

2 Future Consideration
1 Vote

Batch Statements - Undeliverable Emails Report

Issue: There is no indication if patient statements are being rejected/undeliverable/bounced due to invalid emails, typos, etc. -New feature would let billers know immediately when a patient's email address is invalid so steps can be taken update ...

Created 26 Jun 20:27

Therabill / Patient Statements

0 Future Consideration

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