WebPT Ideas and Discovery

Please remove the start date from the insurance invoice queue. This must have been one of your recent updates, but this is an issue because now we have to delete it every time we go into the Insurance Invoice area to bill claims. We need to be able to see claims we've sent back to that area that insurance denied to work on that claim again. The auto population of a one month window hides claims that fall outside that range. It is unnecessary and inconvenient for that date range to auto populate. I would also like to add that even when the start date is deleted, each time you go into a client to invoice their claims and then go back out to the main insurance queue, the date auto-populates again. Therefore, we are having to delete this after every singe invoice. There a number of reasons claims older than one month will be on the insurance queue...late entries, secondary claims, denials that need worked on, claims waiting for authorization. This creates a lot of extra work for billers having to delete this date for hundreds of clients every day and each and every time that time a claim is billed out. This also creates the issue that older dates of service can easily be missed. If others were having issues pulling up their insurance queue, thereby "requiring" you to auto-populate information, that we as providers should have the option as to whether or not we want that populated, then the "fix" was not the "fix" that should have been implemented. The issues with all of these new updates this year have cost time, money and extra work for Therapists, Intake and Billing. Please get these things worked out and listen to the feedback rather than giving lip service to our tickets and telling us you are unlikely to implement our requests for issues that you have created. The response I received from the Therabill ticket I created for this very issue was "The session which you are seeing are those sessions which you have not billed." This is a classic example of the responses we are getting to our tickets. Clearly my ticket wasn't read at all because I did not ask what I was seeing on the insurance queue. Come on, please get it together.