WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

274 Vote

patient search by phone number

We do not have a call center at this time. Some times there is only one front office person and we miss a call. It would be helpful if we could search for patients by phone number to look up who it was that called.

Created 27 Jan 21:53

EMR / Front Office

13 Planned
73 Vote

Policy Date Range - Date Entry

Used to be able to enter date for policy via keypad, now the date must be selected from the pop up calendar. Would like to be able to free enter it again.

Created 25 Apr 18:01

EMR / Front Office

12 Future Consideration
101 Vote

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Need an ability to mark a patient as deceased/expired so that marketing campaigns do not continue to be sent to the patient's families. This creates an uncomfortable scenario for families that feel like the clinic does not care about their loved one.

Created 01 Sep 17:33

EMR / Front Office

2 Future Consideration
105 Vote

Ability to text back to cancel, confirm, or reschedule an appointment when given the text/call reminder

Many times patients forget to call to cancel their appointments, even though they receive text messages/voicemail about their upcoming appointment. It would be great if patients had the ability to text their response regarding their appointment in...

Created 22 Mar 21:48

EMR / Front Office

13 Future Consideration
76 Vote

visit limit alerts

Currently Webpt does not alert for policy visit limits. All other alerts are alerted in red but this is not currently offered as an alert. Please provide an alert so patients do not exceed policy visit limits.

Created 21 Nov 21:04

EMR / Front Office

1 Unlikely to Implement
98 Vote

Alert on schedule that a patient has no additional visits scheduled

At times front desk staff too busy to check if a patient has additional visits made/scheduled. If the patient doesn't there is a higher likelihood they become a lost patient. An alert on the schedule (such as a color change or an icon on the patie...

Created 21 Feb 18:46

EMR / Front Office

1 Future Consideration
59 Vote

Customize text reminders

We would like to customize what the text reminder says. Especially add to it "Please bring a mask, we are still wearing face covering at all locations."

Created 26 Jan 17:08

EMR / Front Office

4 Future Consideration
19 Vote

Ability to print the Outbound Communication Log

When the Fax Log switched over to the Outbound Communication Log, we were no longer able to print it off. When attempting to print, there is a large plus screen that shows up in the middle of the page. And after contacting customer support, they s...

Created 13 Dec 15:22

EMR / Front Office

2 Planned
48 Vote

Putting clinic address in reminder texts

Patients have asked for the clinic address to populate into their text message to make it easier to navigate to the clinic.

Created 01 Jun 22:56

EMR / Front Office

1 Future Consideration
34 Vote

Wants the ability to email schedule to patients

Hates having to print the schedule for patients and would rather email it to them.

Created 18 Mar 18:49

EMR / Front Office

1 Future Consideration

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WebPT Ideas and Discovery

This portal is to capture your great ideas and improvements to our WebPT solutions!
No PHI should be included and application issues should be reported to WebPT Support
(support@webpt dot com)

Filter by status

Filter by category

patient search by phone number

Policy Date Range - Date Entry

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Ability to text back to cancel, confirm, or reschedule an appointment when given the text/call reminder

visit limit alerts

Alert on schedule that a patient has no additional visits scheduled

Customize text reminders

Ability to print the Outbound Communication Log

Putting clinic address in reminder texts

Wants the ability to email schedule to patients

Filter by status

Filter by category

Identify yourself with your email address

patient search by phone number

Policy Date Range - Date Entry

Add ability to set a patient status of deceased to prevent marketing outreach to be sent

Ability to text back to cancel, confirm, or reschedule an appointment when given the text/call reminder

visit limit alerts

Alert on schedule that a patient has no additional visits scheduled

Customize text reminders

Ability to print the Outbound Communication Log

Putting clinic address in reminder texts

Wants the ability to email schedule to patients